AVIVA Policies

24 hour notice is required for cancellation for non-emergencies,
otherwise, payment in full is required.

Available Service Hours:
Sunday & Monday closed
Tuesday-Thursday 9am - 8pm
Friday 9am - 6pm
Saturday 10am - 2pm

Call AVIVA & HeartLight at 985-727-9665 for more information
or to schedule your AVIVA massage.

Our Location - click map for details

Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us. So to enhance the enjoyment of your treatments, we ask for your cooperation in upholding these policies:

• All sessions are by appointment only. All calls must be made through the office number, 985-727-9665. No appointments will be made with individual therapists through personal numbers, unless the therapist has called to confirm or follow-up with the client.
• Please arrive in advance of your scheduled appointment. Unfortunately, late arrivals cannot receive an extension of scheduled treatment time, as the appointment time was allocated exclusively to you for that time frame.
• To insure a stress free experience, please turn off your cell phone or pager. We want you to fully feel the peace.
• Cancellations: It is understood that occasionally you may have to cancel your appointment. However, to avoid charges, please honor our 24-hour advance notice cancellation policy. With THE PLAN, package clients, the session is deducted from the package.
• THE PLAN packages are prepaid discounted sessions, which are not refundable. 
• For all massage and bodywork sessions, you must be 18 years of age and older or accompanied by a parent or guardian. It is strongly suggested that children not be left unattended while at AVIVA.
• In order to fully take advantage of the therapeutic value of massage, you might be asked to drink more water, do some stretching, take an Epson salt bath, ice or heat after the session, or any other number of activities to assist you in you wellness plan and to enhance the session results.
• We do not diagnose or prescribe; we do sometimes make referrals to another staff therapist or another healthcare practitioner to assist you further in your healing journey.
• We reserve the right to refuse treatment to anyone. Your therapist may terminate your treatment, without a refund, for any use of inappropriate language or actions.
• Payment Information: AVIVA/HeartLight accepts personal checks and cash. A receipt will be issued upon request. In the very near future credit card services will be available.